An Update: Brickyard Customer Asked Other Companies to Match Our Warranty
Crawl Logic Lowcountry
When Companies Won't Stand Behind Their Work
A STORY ABOUT PROMISES, GUARANTEES, AND DOING THINGS RIGHT
I just wrapped up measuring some doors at a job site when I got a text that made my day.
It was from a Brickyard customer - sharp guy, clear communicator, the kind who reads every line of fine print.
A few weeks ago, I told my team we'd get this job. Not because we were the cheapest (we weren't), but because of something I knew would happen when this customer did his homework.
See, this homeowner did something most companies hate: he actually read our warranty.
Then he did something they hate even more - he asked them to match it.
Welcome to Crawl Logic Lowcountry!
The Warranty Challenge
Here's what makes our warranty different: we guarantee the moisture content of the wood in your crawl space will stay at 15% or below. That's not marketing talk - that's a real, measurable number. If it goes above that, we fix it for free. Simple as that.
So this Brickyard customer goes to the other companies and says, "Hey, Crawl Logic guarantees specific moisture content numbers. Will you match that warranty?" It's a straightforward question that gets to the heart of what really matters - will you stand behind your work with real guarantees, not just vague promises?
I knew right then we'd get the job. Why? Because after 14 years in this business, I know most companies won't put their money where their mouth is. They'll talk about "craftsmanship warranties" and "lifetime guarantees," but try getting them to commit to actual, measurable results.
The Competition's Response
Just like I predicted, not a single company would match our warranty. They've got plenty of fancy terms in their paperwork - "lifetime guarantees," "craftsmanship warranties," "satisfaction guaranteed." But when this customer asked them to put real numbers behind those promises? Crickets.
Here's the thing: it's not that they don't know what proper moisture content should be. Every crawl space company knows that wood over 15% moisture content is asking for trouble. They just won't guarantee it because they're not confident in their work, their materials, or their methods.
Why We Guarantee What Others Won't
At Crawl Logic, we put it right there in black and white: "We guarantee that the moisture content of the wood in the crawl space will remain at 15% or below." No fancy language, no loopholes, just a straightforward promise backed by real numbers.
We can make this guarantee because we do things right. We use proper materials - not the thin stuff that falls apart in a year. We install real drainage solutions - not just condensate pumps that break every 18 months. We monitor everything with professional-grade equipment - not just hope for the best.
What This Means for Charleston Homeowners
Listen, if a company won't put specific numbers in their warranty, there's usually a reason. They're leaving themselves an escape hatch. When something goes wrong, they'll point to some vague term in their warranty about "workmanship" or "materials" and tell you why your problem isn't covered.
Here are the questions every Charleston homeowner should ask:
- What exactly does your warranty cover?
- Can you guarantee specific moisture content levels?
- How do you monitor and document results?
- What happens if something goes wrong?
If they dance around these questions or won't give you straight answers, that tells you everything you need to know.
The Only Way Forward
Here's the bottom line: this Brickyard customer did exactly what every homeowner should do. He read the fine print. He asked tough questions. He made companies explain exactly what they were promising - not just what they were saying.
And you know what? That's exactly the kind of customer we want. Because when people dig into the details, when they really understand what they're paying for, they choose the company that's willing to stand behind their work with real, measurable guarantees.
We're not just installing vapor barriers and dehumidifiers - we're protecting your home's foundation, your family's health, and your investment. That's why we put real numbers in our warranty. That's why we guarantee results, not just "workmanship." And that's why smart customers who do their homework end up choosing Crawl Logic.
Need straight answers about crawl space solutions? Want to see a warranty that actually means something? Give us a call. We'll show you exactly what we guarantee and why we're confident enough to put it in writing.
